At Meixuan Tay, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund Policy below.

RETURN ELIGIBILITY

You may request a return within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

• The item must be unused and in its original condition.
• All original packaging, accessories, tags, and components must be included.
• The item must show no signs of excessive wear, misuse, or damage caused by the customer.
• Any product defects or damages must be reported within a reasonable time after delivery.
• Products subject to hygiene requirements must be returned in a clean and unused condition.
• Proof of purchase or order confirmation must be provided.

We reserve the right to reject returns that do not meet these requirements.

---

RETURN SHIPPING COSTS

Unless the item is defective, damaged, or incorrectly supplied, customers are responsible for all return shipping costs.

Return shipping fees are non-refundable.

Please do not send any returns without receiving return instructions from our customer support team.

---

HOW TO REQUEST A RETURN

To initiate a return, please follow these steps:

Step 1 – Contact Us

Send an email to: support@meixuantay.com

Return Request – Order #[Your Order Number]

Step 2 – Provide Information

Your email should include:

• Order number
• Full name
• Delivery address
• Reason for return
• Photographs of the product (if damaged or defective)

Step 3 – Receive Return Instructions

Our support team will review your request and provide the correct return address and instructions.

Do not return products to the sender's address shown on the package.

Step 4 – Ship the Product

Once approved, ship the product according to the instructions provided by our support team.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

---

CANCELLATION POLICY

You may cancel your order before it has been processed and shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If your order has already been shipped, you must wait until delivery and then follow the return procedure described above.

---

ORDERS IN TRANSIT

Because many of our products are shipped through international fulfillment partners, delivery times may vary.

Orders that are already in transit cannot be cancelled.

Customers may request a return after the order has been delivered and received.

---

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the defect or damage

We will review the case and, where appropriate, offer a replacement, refund, or alternative solution.

---

REFUNDS

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used during purchase.

Refunds are generally processed within 14 business days after the returned product has been received and inspected.

---

NON-REFUNDABLE COSTS

The following costs are generally non-refundable:

• Return shipping fees
• Express shipping fees selected by the customer
• Additional delivery charges beyond standard shipping
• Damage caused by misuse, negligence, or improper handling

---

REFUND EXCEPTIONS

Returns may be refused if:

• The product has been used beyond normal inspection.
• The product is returned incomplete.
• The product is damaged due to customer misuse.
• The return request is submitted outside the return period.

---

INTERNATIONAL RETURNS

International returns may be sent to our designated fulfillment facility as instructed by our support team.

Customers must always wait for return instructions before sending any product.

Failure to follow the provided return procedure may result in delays or rejection of the return.

---

CONTACT INFORMATION

For all return, refund, or cancellation requests, please contact:

Meixuan Tay
Email: support@meixuantay.com